Privacy Policy

1. Introduction

Move It 24/7 ("Move It 24/7", "we", "us" or "our") respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, store and protect personal data when you:

• Visit the Move It 24/7 website.
• Use our mobile applications.
• Create or manage an account.
• Request a quote.
• Make or manage a Booking.
• Use our moving, relocation or storage Services.
• Communicate with us.
• Use our customer or vendor platforms.

For the purposes of this Privacy Policy, the website, mobile applications, dashboards and related digital services are collectively referred to as the "Platform".

Move It 24/7 is operated by [INSERT FULL LEGAL COMPANY NAME], registered under [INSERT TRADE LICENCE / REGISTRATION NUMBER], with its registered address at [INSERT REGISTERED ADDRESS].

By using the Platform, you acknowledge that you have read and understood this Privacy Policy.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal data collected through:

• The Move It 24/7 website.
• Move It 24/7 mobile applications.
• Customer dashboards.
• Vendor dashboards.
• Online booking and quotation systems.
• Customer support channels.
• Other digital services operated by Move It 24/7.

It applies to Customers, Service Providers, vendors, website visitors and other individuals whose personal data we process in connection with our Services.

Where a third-party service has its own privacy policy, that policy may also apply to information processed directly by that third party.

3. What Is Personal Data?

"Personal data" means information that identifies an individual or can reasonably be used to identify an individual, directly or indirectly.

Depending on how you interact with us, this may include information such as your name, contact details, address, account information, location information, Booking details, device information and other information associated with your use of our Services.

We aim to collect only the personal data that is reasonably necessary for the purposes described in this Privacy Policy and applicable law.

4. Personal Data We May Collect

The information we collect may vary depending on how you use the Platform.

5. How We Collect Personal Data

We may collect personal data:

• Directly from you.
• When you create an account.
• When you request a Quote.
• When you make a Booking.
• When you use our mobile applications.
• When you use location or tracking features.
• When you communicate with us.
• When you interact with our website.
• From Service Providers or authorised business partners where necessary.
• Automatically through cookies, logs, analytics and similar technologies.
• From third-party service providers supporting our Platform.

Where we obtain personal data from another source, we will process it in accordance with applicable law.

6. Why We Use Personal Data

We may use personal data for purposes including:

7. Legal Basis for Processing

We process personal data only where we have an appropriate legal basis under applicable data protection law.

Depending on the circumstances, this may include:

• Your consent.
• The performance of a contract or steps taken at your request before entering into a contract.
• Compliance with a legal obligation.
• Protection of legitimate interests where permitted by applicable law.
• Other lawful grounds recognised by applicable law.

Where processing is based on consent, you may withdraw your consent where legally permitted.

Withdrawal of consent does not affect processing that was lawfully carried out before the withdrawal.

8. Cookies and Similar Technologies

Our website and digital services may use cookies and similar technologies to:

• Operate essential website functions.
• Remember preferences.
• Understand website usage.
• Improve performance.
• Support security.
• Analyse traffic and usage.
• Support marketing activities where permitted.

The types of cookies and technologies used may vary over time.

Where required, we will provide appropriate choices or controls for non-essential cookies and similar technologies.

9. Mobile Application Permissions

Depending on the features you use, the Move It 24/7 mobile application may request access to device features or information such as:

• Location.
• Camera.
• Photos or media.
• Notifications.
• Internet/network access.
• Other device functionality required for specific features.

We request permissions only where reasonably necessary for the relevant feature.

You can manage many permissions through your device settings.

Where a permission involves personal or sensitive data and additional disclosure or consent is required, the relevant information will be provided within the application before or when the permission is requested.

Apple requires apps to accurately disclose their data practices, including data collected by integrated third-party partners, while Google requires prominent in-app disclosure and affirmative consent in circumstances where personal or sensitive data collection may not be reasonably expected.

10. Location Data

Some Move It 24/7 features require location information to function.

For example, location information may be used to:

• Display the location of a moving vehicle or crew.
• Enable move tracking.
• Support navigation.
• Coordinate Services.
• Improve operational efficiency.
• Support safety and security.

The availability and accuracy of location information may depend on your device, GPS, network connectivity and permission settings.

If you disable location permissions, certain location-based features may not function.

If background location is used, the app must provide the relevant platform-specific disclosure and consent flow before collecting that data where required. Google specifically requires prominent in-app disclosure and affirmative consent for unexpected personal or sensitive data collection, including background location.

11. How We Share Personal Data

We may share personal data where necessary to provide Services, operate the Platform, comply with law or protect our rights.

Depending on the circumstances, information may be shared with:

We do not sell personal data to third parties for monetary consideration.

12. Third-Party Services and SDKs

The Platform may integrate third-party software development kits (SDKs), APIs, analytics tools, payment services, mapping technologies and other third-party technologies.

These providers may process certain information on our behalf or as otherwise described in their own privacy documentation.

We expect third-party service providers processing personal data on our behalf to maintain appropriate privacy and security protections.

Apple requires developers to account for data practices of integrated third-party partners when completing App Store privacy disclosures.

13. International Data Transfers

Depending on our technology providers, business operations and Service arrangements, personal data may be processed or stored within or outside the United Arab Emirates.

Where personal data is transferred across borders, Move It 24/7 will take appropriate steps to comply with applicable UAE data protection requirements.

[VERIFY COUNTRIES / REGIONS WHERE DATA MAY BE STORED OR PROCESSED.]

14. Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, disclosure or destruction.

Security measures may include:

• Access controls.
• Authentication mechanisms.
• Encryption where appropriate.
• Secure hosting and infrastructure.
• Monitoring and logging.
• Employee or contractor access controls.
• Security procedures and policies.
• Backup and recovery measures.

However, no electronic system or method of transmission can be guaranteed to be completely secure.

Users are responsible for protecting their account credentials and notifying us promptly of suspected unauthorised access.

15. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide Services.
• Maintain accounts.
• Complete transactions.
• Meet legal and regulatory requirements.
• Resolve disputes.
• Prevent fraud.
• Enforce agreements.
• Maintain appropriate business records.

The specific retention period depends on the type of data, the purpose for which it was collected and applicable legal requirements.

When personal data is no longer required, it will be deleted, anonymised or securely disposed of in accordance with applicable requirements.

16. Your Privacy Rights

Subject to applicable law and any relevant conditions or exceptions, you may have rights relating to your personal data, including the right to:

• Request access to personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of personal data where legally applicable.
• Request restriction of certain processing where applicable.
• Object to certain processing where applicable.
• Withdraw consent where processing is based on consent.
• Request information about how your personal data is processed.
• Request transfer or portability of personal data where applicable under law.

Requests will be handled in accordance with applicable UAE data protection requirements.

17. How to Exercise Your Rights

To exercise your privacy rights or submit a data-related request, contact us using the details below:

• Email: [INSERT PRIVACY / LEGAL EMAIL]
• Address: [INSERT REGISTERED ADDRESS]
• Phone: [INSERT OFFICIAL CONTACT NUMBER]

We may need to verify your identity before processing certain requests.

We will respond to valid requests within the timeframe required by applicable law.

18. Account Deletion

Where the Platform allows Users to create accounts, Users may request deletion of their account and associated personal data through the available account-management or support process.

Some information may need to be retained where required or permitted by law, for example for legal, regulatory, fraud-prevention, security or dispute-resolution purposes.

Where information must be retained, we will limit its use to the purposes for which retention is required.

Google Play requires apps that allow account creation to provide users with a way to request account deletion, including an accessible external method, and Apple requires apps to explain their retention/deletion policies and how users can request deletion.

19. Children's Privacy

Our Services are intended for general users and are not specifically directed towards children.

We do not knowingly collect personal data from children where doing so would be prohibited by applicable law.

If you believe that a child has provided personal data to us in circumstances where such collection is not permitted, please contact us so that we can review and take appropriate action.

20. Marketing Communications

Where permitted by law, we may send marketing communications about:

• Move It 24/7 Services.
• New features.
• Promotions.
• Offers.
• Relevant updates.

You can unsubscribe from marketing emails using the available unsubscribe link or contact us to update your preferences.

Service-related communications, such as Booking confirmations, payment notices and important account or security messages, may continue where necessary to provide the Services.

21. Data Relating to Service Providers and Vendors

Where you use the Platform as a Service Provider or vendor, we may process personal and business information necessary to:

• Create and manage your vendor account.
• Verify your identity or business information.
• Assess eligibility to provide Services.
• Manage Bookings.
• Communicate with Customers.
• Process payments.
• Monitor Service performance.
• Maintain safety and security.
• Meet legal and contractual requirements.

Vendor information may be shared with Customers where reasonably necessary to facilitate Services and provide relevant transparency.

22. Reviews and User Content

If you submit a review, rating, photograph or other content through the Platform, information contained in that submission may be processed and, where applicable, displayed to other Users or the public.

Please avoid including unnecessary personal information about yourself or other individuals in publicly visible content.

23. Data Breaches and Security Incidents

If we become aware of a personal data breach that requires notification under applicable law, we will take appropriate steps to investigate, contain and address the incident and make any required notifications to the relevant authorities and affected individuals.

24. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our Services.
• Changes to the Platform.
• New features or technologies.
• Changes in how we process personal data.
• Legal or regulatory requirements.

Where appropriate, we will provide notice of material changes through the Platform, website, email or another suitable communication method.

The updated Privacy Policy will display a revised "Last Updated" date.

25. Contact Us

If you have questions about this Privacy Policy, our data practices or your privacy rights, please contact us:

• Move It 24/7
• Legal Entity: [INSERT FULL LEGAL COMPANY NAME]
• Trade Licence / Registration No.: [INSERT NUMBER]
• Registered Address: [INSERT ADDRESS]
• Privacy / Legal Email: [INSERT EMAIL]
• Customer Support: [INSERT SUPPORT EMAIL / PHONE]
• Website: https://www.moveit247.com/
• Last Updated: [INSERT DATE]