Terms & Conditions

1. Introduction

Welcome to Move It 24/7.

These Terms & Conditions ("Terms") govern your access to and use of the Move It 24/7 website, mobile applications, customer platform, vendor platform and related services (collectively, the "Platform").

By accessing the Platform, creating an account, requesting a quote, making a booking or using any service provided through the Platform, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use the Platform or our Services.

Move It 24/7 is operated by MOVE IT CARGO PACKAGING AND MOVERS LLC, registered under Trade Licence No. 842064, with its registered address at Warehouse 26, Street 19, Al Quoz Industrial 1, Dubai, United Arab Emirates ("Move It 24/7", "we", "us" or "our").

These Terms should be read together with our Privacy Policy and any additional terms that may apply to specific Services or Bookings.

2. Definitions

For the purposes of these Terms:

• "Customer" means an individual or business using the Platform to request or receive Services.
• "Service Provider" means a moving company, driver, crew, storage provider or other service partner involved in providing Services through the Platform.
• "Services" means moving, relocation, transportation, storage and related services available through the Platform.
• "Booking" means a Service request that has been accepted and confirmed through the Platform or by Move It 24/7.
• "Quote" means a price or estimated price presented to a Customer based on the information available at the time.
• "Platform" means the Move It 24/7 website, mobile applications, dashboards, software, systems and related digital services.
• "User" means any person accessing or using the Platform.

3. Eligibility

You must be legally capable of entering into a binding agreement to use the Platform and Services.

By using the Platform, you confirm that:

• The information you provide is accurate and complete.
• You have the authority to enter into these Terms.
• You will use the Platform lawfully and responsibly.
• You will not use the Platform for fraudulent, misleading or unauthorised purposes.

If you are using the Platform on behalf of a business or organisation, you confirm that you have authority to act on its behalf.

4. Account Registration and Security

Certain features of the Platform require an account.

You are responsible for:

• Providing accurate registration information.
• Keeping your account information up to date.
• Keeping your login credentials confidential.
• Taking reasonable steps to protect your account.
• Informing us promptly of suspected unauthorised access.

You must not create an account using another person's identity or provide false or misleading information.

We may suspend or restrict an account where reasonably necessary for security, fraud prevention, legal compliance or protection of the Platform and its Users.

5. Platform and Mobile Application

The Platform provides digital tools through which Users can access and manage Move It 24/7 Services.

Depending on the account type and available features, the Platform may allow Users to:

• Create and manage accounts.
• Request and receive Quotes.
• Make and manage Bookings.
• Make payments.
• Receive Service updates.
• Track moves where tracking is available.
• Communicate with Move It 24/7 or relevant Service Providers.
• Manage relevant customer or vendor information.

Certain features may vary according to location, Service, account type, device or operating system.

Users are responsible for maintaining a compatible device, internet connection and any necessary device permissions.

6. Electronic Communications and Acceptance

Move It 24/7 may communicate with Users electronically through the Platform, mobile application, email, SMS, telephone or other approved communication channels.

Electronic Bookings, confirmations, invoices, notices and other records may be used to document transactions and communications.

Where applicable, electronic acceptance or confirmation may constitute acceptance of the relevant terms.

Nothing in these Terms limits any rights or requirements established under applicable law.

7. Services

Move It 24/7 provides or facilitates moving, relocation, transportation and storage-related Services.

8. Service Availability

Services are subject to availability based on location, date, Service type, capacity and operational requirements.

A Service displayed on the Platform does not guarantee availability for every Customer or location.

We may decline a Service request where the requested Service:

• Is unavailable.
• Falls outside our service area.
• Cannot safely or lawfully be performed.
• Requires information that has not been provided.
• Involves items or circumstances outside the scope of the Service.
• Is otherwise subject to reasonable operational or legal restrictions.

9. Quotes and Pricing

Move It 24/7 aims to provide clear and transparent pricing.

Depending on the Service, a Quote may be calculated using information including:

• Property size.
• Estimated item volume.
• CBM calculation.
• Collection and delivery locations.
• Distance.
• Selected Service or package.
• Date and time.
• Access conditions.
• Additional Services.
• Special handling requirements.

Customers are responsible for providing accurate information when requesting a Quote.

Where the actual circumstances materially differ from the information provided, the Service requirements and applicable price may differ from the original Quote.

Any applicable additional charges will be communicated to the Customer before the additional work is undertaken where reasonably practicable and as required by applicable law.

10. Prices, Taxes and Invoices

Prices displayed through the Platform will be provided in the applicable local currency.

Where applicable, VAT and other legally required taxes or charges will be identified to the Customer.

Move It 24/7 will provide the applicable invoice or transaction documentation for Services.

Invoices may include information required under applicable UAE consumer protection requirements, including the provider's details, transaction date, Service description, applicable price and other required information.

11. Booking and Confirmation

Submitting a Service request does not automatically guarantee that a Booking has been accepted.

A Booking becomes confirmed when Move It 24/7 confirms the request through the Platform, mobile application, email or another authorised communication channel.

Customers should review their Booking details before confirmation, including:

• Collection address.
• Delivery address.
• Date and time.
• Property or premises details.
• Selected Service.
• Selected package.
• Estimated volume.
• Additional Services.
• Applicable charges.

Customers must notify Move It 24/7 promptly if any Booking information changes.

12. Customer Responsibilities

Customers must provide accurate and complete information relevant to their Booking.

This may include information relating to:

• Collection and delivery addresses.
• Property size.
• Inventory or estimated item volume.
• Access conditions.
• Lifts and stairs.
• Parking.
• Building restrictions.
• Loading and unloading conditions.
• Fragile or valuable items.
• Special handling requirements.
• Storage requirements.

Customers are responsible for obtaining any permissions, approvals, access arrangements or parking permits that are their responsibility.

Incorrect or incomplete information may affect the Quote, Service scope, timing or availability.

13. Property Access and Site Conditions

Customers must provide reasonable access to collection and delivery locations at the agreed time.

Customers should inform Move It 24/7 in advance about conditions that may affect the Service, including:

• Restricted vehicle access.
• Limited parking.
• Building access restrictions.
• Lift restrictions.
• Stairs.
• Long carrying distances.
• Security requirements.
• Construction or other access restrictions.

Where undisclosed conditions materially affect the Service, the Service scope, timing or applicable charges may be adjusted where permitted by the Booking and applicable law.

14. CBM and Inventory Assessment

Where pricing is based on CBM or estimated volume, the calculation may rely on information provided by the Customer and/or an assessment carried out through the Platform or by Move It 24/7.

Customers must provide reasonable and accurate information about the items being moved.

Where the actual quantity, size or nature of the items materially differs from the information used to calculate the Quote, the Service scope and price may need to be adjusted.

15. Packing, Loading and Unloading

The scope of packing, loading and unloading depends on the Service and package selected.

Where packing is included, the applicable Booking will determine the scope of the Service.

Where packing is not included, Customers are responsible for preparing their belongings appropriately unless otherwise agreed.

Customers should identify fragile, valuable, unusually large or specialist items before the Service begins.

16. Prohibited and Restricted Items

For safety, legal and operational reasons, Move It 24/7 may refuse to transport or store certain items.

These may include:

• Illegal substances.
• Explosives.
• Flammable or hazardous materials.
• Weapons or prohibited items.
• Perishable goods where unsuitable for the selected Service.
• Items prohibited by applicable law.
• Items requiring specialist handling without prior approval.
• Items that create an unreasonable risk to people, property or vehicles.

Customers must disclose any item requiring special handling.

Move It 24/7 may refuse an item where its transportation or storage would be unsafe, unlawful or outside the agreed Service.

17. Valuable, Fragile and Personal Items

Customers should inform Move It 24/7 about fragile, unusually valuable or specialist items before the Service.

Unless expressly agreed otherwise, Customers should retain personal possession of items such as:

• Cash.
• Jewellery.
• Passports.
• Identity documents.
• Important personal documents.
• Irreplaceable items.
• Other items of exceptional personal or financial value.

18. Transportation and Delivery

Move It 24/7 will use reasonable efforts to provide transportation and delivery in accordance with the confirmed Booking.

Delivery times may be affected by circumstances including:

• Traffic.
• Weather.
• Road closures.
• Parking restrictions.
• Building access.
• Customer delays.
• Incorrect or incomplete information.
• Customs procedures.
• Operational requirements.
• Circumstances beyond our reasonable control.

Unless expressly confirmed otherwise, estimated arrival and completion times are not guaranteed.

19. Tracking and GPS

Where available, the Platform may provide live or real-time tracking.

Tracking may depend on GPS, mobile networks, internet connectivity, device availability and third-party technology.

Tracking information may occasionally be delayed, unavailable or inaccurate because of technical, environmental or external factors.

Location-related data will be processed in accordance with our Privacy Policy and applicable data protection requirements.

20. Insurance and Goods-in-Transit Protection

Where applicable, Move It 24/7 may provide insurance or goods-in-transit protection for eligible Services.

The applicable policy, coverage limits, exclusions, conditions and claims process will apply.

Customers may be required to provide information or documentation necessary to process a claim.

Nothing in these Terms excludes or limits any liability or consumer right that cannot lawfully be excluded or limited.

21. Loss, Damage and Claims

Move It 24/7 aims to handle Customer property with reasonable care.

Where an item is lost or damaged during the provision of a Service, the Customer should report the issue as soon as reasonably practicable through the applicable claims process.

Customers may be asked to provide:

• Booking reference.
• Description of the item.
• Photographs.
• Evidence of condition.
• Evidence of value where relevant.
• Details of the circumstances.
• Other supporting documentation.

Claims will be assessed in accordance with the applicable Service terms, insurance arrangements and applicable law.

22. Service Quality and Consumer Remedies

Move It 24/7 aims to provide Services in accordance with the confirmed Booking and applicable legal requirements.

Where a Service is not properly performed, the Customer may have rights to an appropriate remedy under the applicable Booking and UAE law.

Depending on the circumstances, this may include re-performance, a partial or full refund, compensation or another remedy required by law.

Nothing in these Terms is intended to remove or restrict mandatory consumer rights.

23. Payments

Customers must make payments using the payment methods made available through the Platform.

Depending on the Service, payment may involve a deposit, full payment, staged payment or another applicable charge.

Failure to make a required payment may affect the Booking or continuation of Services, subject to applicable law.

24. Cancellation, Rescheduling and Refunds

Customers may request cancellation or rescheduling through the available Platform functionality or by contacting Move It 24/7.

Any applicable cancellation charges, rescheduling conditions and refund arrangements will be communicated in accordance with the applicable Service and Booking terms.

Where a refund is due, it will be processed through the applicable payment method or another appropriate method.

Nothing in this section removes or restricts any mandatory consumer rights or remedies under applicable law.

25. Storage Services

Customers using storage Services must:

• Pay applicable storage charges as required.
• Provide accurate information about stored items.
• Not store prohibited or unlawful items.
• Follow applicable access procedures.
• Collect or remove items in accordance with the agreed storage arrangements.

Customers remain responsible for complying with any storage-specific requirements communicated at the time of Booking.

26. Uncollected or Abandoned Goods

Where goods remain uncollected or applicable storage charges remain unpaid, Move It 24/7 may contact the Customer and provide appropriate notice to resolve the matter.

Any action concerning uncollected, abandoned or unpaid goods will be taken in accordance with the applicable agreement and applicable law.

27. International Moves and Customs

International Services may involve customs authorities, border controls, import/export requirements, duties, taxes, permits and other government procedures.

Customers are responsible for providing accurate information and documentation required for their shipment.

Unless expressly included in the Booking, Customers may remain responsible for applicable customs duties, taxes, government fees, permits and destination-country requirements.

Move It 24/7 will not be responsible for delays arising solely from customs authorities, border controls or requirements outside its reasonable control.

28. Service Providers and Vendors

Move It 24/7 may work with approved Service Providers to fulfil certain Services.

Service Providers may include moving companies, drivers, crews, storage operators or other approved partners.

The relevant relationship between Move It 24/7, Customers and Service Providers will be governed by the applicable Booking and contractual arrangements.

Service Providers may be subject to requirements relating to licensing, insurance, identity verification, safety and professional conduct.

29. Third-Party Services

The Platform may rely on third-party services and technologies, including payment providers, mapping services, GPS services, communication tools, hosting services, analytics and other technology providers.

Third-party services may be governed by their own terms and privacy policies.

Move It 24/7 will take reasonable steps to select and use appropriate third-party services relevant to the operation of the Platform.

30. Acceptable Use

Users must not:

• Use the Platform for unlawful purposes.
• Provide false or misleading information.
• Create fraudulent Bookings.
• Impersonate another person.
• Attempt to access another User's account.
• Interfere with Platform security.
• Introduce malicious software.
• Scrape or misuse Platform data without authorisation.
• Reverse engineer the Platform except where permitted by law.
• Harass, threaten or abuse employees, Service Providers or other Users.
• Use the Platform in a manner that may harm Move It 24/7 or other Users.

We may investigate suspected misuse and take appropriate action.

31. Account Suspension and Termination

We may suspend or terminate access to an account where reasonably necessary due to:

• Breach of these Terms.
• Fraudulent activity.
• Unlawful activity.
• Security concerns.
• Misuse of the Platform.
• Repeated non-payment.
• Legal or regulatory requirements.

Where appropriate, we will provide notice and an opportunity to resolve the issue.

Termination does not affect rights or obligations that arose before termination.

32. Intellectual Property

The Move It 24/7 name, logo, branding, Platform design, software, text, graphics, content and other intellectual property are owned by Move It 24/7 or its licensors unless stated otherwise.

Users receive a limited right to use the Platform for its intended purpose.

Users must not reproduce, modify, distribute, sell, licence or exploit Platform content without appropriate authorisation, except where permitted by law.

33. Reviews, Ratings and User Content

Where the Platform allows Users to submit reviews, ratings, photographs, comments or other content, Users are responsible for ensuring that their submissions are accurate and lawful.

Users must not submit content that:

• Is fraudulent or misleading.
• Is defamatory, abusive or threatening.
• Infringes another person's rights.
• Contains unlawful material.
• Contains malicious software.
• Reveals another person's confidential information without permission.

Move It 24/7 may moderate or remove content that breaches these Terms or applicable law.

34. Promotions and Discounts

Move It 24/7 may offer promotions, discounts, referral programmes or other incentives.

Each promotion may have additional terms, eligibility requirements, restrictions and expiry dates.

Promotional pricing and conditions will be communicated clearly to Customers and applied in accordance with applicable law.

35. Communications and Notifications

Move It 24/7 may send service-related communications, including:

• Booking confirmations.
• Payment notifications.
• Move status updates.
• Tracking updates.
• Rescheduling notices.
• Cancellation notices.
• Customer support communications.
• Account and security notifications.

Marketing communications will be handled in accordance with applicable law and our Privacy Policy.

36. Privacy and Personal Data

Move It 24/7 collects and processes personal information in connection with the Platform and Services.

The Privacy Policy explains how personal information is collected, used, stored, shared and protected.

Personal information will be processed in accordance with applicable data protection requirements and our published Privacy Policy.

The Privacy Policy forms part of these Terms.

37. Location Data

Certain Platform features may use location information for purposes such as:

• Move tracking.
• Service coordination.
• Navigation.
• Operational management.
• Safety.
• Service improvement.

The processing of location information is described in the Privacy Policy.

Users may need to enable relevant device permissions for certain features to operate.

38. Platform Availability

We aim to maintain a reliable Platform but cannot guarantee continuous or uninterrupted availability.

The Platform may temporarily become unavailable because of:

• Maintenance.
• Updates.
• Technical failures.
• Security incidents.
• Third-party service interruptions.
• Network failures.
• Legal or regulatory requirements.
• Circumstances beyond our reasonable control.

We will take reasonable steps to restore affected services where practicable.

39. Force Majeure

Move It 24/7 will not be responsible for delays or failures caused by circumstances beyond its reasonable control.

These may include:

• Severe weather.
• Natural disasters.
• Road closures.
• Government restrictions.
• Civil unrest.
• War or similar events.
• Strikes or industrial action.
• Public health emergencies.
• Major technical failures.
• Telecommunications or utility failures.
• Customs or border restrictions.
• Other circumstances beyond reasonable control.

Where such circumstances occur, we will take reasonable steps to minimise disruption and communicate material changes where practicable.

40. Liability

Move It 24/7 remains responsible for its obligations under these Terms and applicable law.

Nothing in these Terms is intended to:

• Exclude liability that cannot legally be excluded.
• Remove statutory consumer rights.
• Prevent a Customer from seeking compensation where legally entitled.
• Exclude responsibilities imposed by applicable law.

Any limitation of liability will apply only to the extent permitted by applicable law.

41. Indemnity

Where permitted by applicable law, a User may be responsible for losses reasonably arising from the User's:

• Fraudulent or unlawful conduct.
• Deliberate misuse of the Platform.
• Breach of these Terms.
• Intentional or negligent damage caused to another person or property.
• Violation of another person's legal rights.

This section does not apply to the extent that it would unlawfully restrict a consumer's statutory rights.

42. Complaints and Customer Support

We aim to resolve complaints fairly and promptly.

Customers may contact Move It 24/7 through:

• Contact Person: Muhammad Waqas
• Telephone: +971 50 773 0693
• Address: Warehouse 26, Street 19, Al Quoz Industrial 1, Dubai, United Arab Emirates
• In-App Support: Where available through the Move It 24/7 Platform

Customers may be asked to provide their Booking reference and relevant supporting information.

Move It 24/7 will review complaints and communicate the appropriate next steps.

43. Dispute Resolution

Move It 24/7 will seek to resolve disputes through its customer support and complaint process where appropriate.

Customers retain any rights available to them under applicable consumer protection and other laws.

Any formal dispute-resolution process will be subject to applicable law.

44. Governing Law and Jurisdiction

These Terms will be governed by the applicable laws of the United Arab Emirates, including applicable laws and regulations in the Emirate of Dubai, subject to any mandatory consumer rights and legal requirements applicable to the Customer.

Subject to applicable law, disputes arising in connection with these Terms will fall within the jurisdiction of the competent courts of Dubai, United Arab Emirates.

45. Changes to These Terms

We may update these Terms where reasonably necessary to reflect:

• Changes to our Services.
• Changes to the Platform.
• New features.
• Operational changes.
• Legal or regulatory requirements.
• Security requirements.

Where changes materially affect Users, we will provide appropriate notice where required.

The updated Terms will display a revised "Last Updated" date.

Changes to these Terms will not unlawfully remove or restrict statutory consumer rights.

46. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, it will be interpreted or modified to the extent necessary to make it lawful and enforceable where possible.

The remaining provisions will continue to apply.

47. Entire Agreement

These Terms, the Privacy Policy, applicable Booking information and any Service-specific terms form the agreement governing your use of the Platform and Services.

Where a separate written agreement applies to a particular Service, that agreement will apply to the extent of any inconsistency.

48. Contact Information

Move It 24/7

• Legal Entity: MOVE IT CARGO PACKAGING AND MOVERS LLC
• Trade Licence No.: 842064
• Registered Address: Warehouse 26, Street 19, Al Quoz Industrial 1, Dubai, United Arab Emirates
• Official Contact: Muhammad Waqas
• Telephone: +971 50 773 0693
• Website: https://www.moveit247.com/
• Last Updated: September 1, 2026